Table of ContentsClick to view all sections
- Start with the right PM-JAY service
- How to check your Ayushman Card application status
- Who can apply for an Ayushman Card?
- Complete verification and download the card
- Details to keep ready
- How to file a PM-JAY complaint
- Common problems and what to try
- Important limitations and safety checks
- Related NaukriNow Guides
If you have started an Ayushman Card application, the next steps are to check whether your details have been verified, download the card once it is available, or report a problem through the official grievance system. The process is for people eligible under Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY); it is not an open application for every Indian resident.
Use the National Health Authority’s official beneficiary portal for beneficiary search and card-related services. For complaints, use the official PM-JAY grievance portal. Avoid sharing Aadhaar numbers, OTPs or other personal information on unofficial websites.
Start with the right PM-JAY service
| What you need to do | Official service | What it is for |
|---|---|---|
| Check eligibility or card progress | Beneficiary NHA portal | Search for a beneficiary and access available Ayushman Card actions. The options shown can depend on the state and the beneficiary’s record. |
| Get scheme information | PM-JAY official website | Scheme information and official PM-JAY resources. |
| Report a service or application issue | PM-JAY grievance portal | Submit a grievance and, where available, follow its progress using the reference details provided. |
How to check your Ayushman Card application status
Use the beneficiary portal rather than a third-party status checker. The portal’s layout and available search methods may change, and some options can vary by state.
| Step | What to do | What to check |
|---|---|---|
| 1 | Open the official beneficiary portal and follow its sign-in instructions. | Use the mobile number and verification method requested by the portal. |
| 2 | Select the relevant state and scheme details, then search for the beneficiary using an identifier offered on the screen. | Depending on the available options, this may include details such as an Aadhaar number, ration card or family identifier. Use only details that match the beneficiary’s official record. |
| 3 | Open the matching household or beneficiary record. | Check the name and other displayed details carefully before proceeding. If no record appears, recheck the state, spelling and identifier. |
| 4 | Review the card or e-KYC status shown for the beneficiary. | If verification is pending, follow the on-screen instructions. If it is approved, look for the card download or print option. |
A missing search result does not by itself prove that a person is ineligible. Records may be listed under another family member, use different spellings, or require help from a local service point. If the portal cannot locate or verify the record, contact an Ayushman Mitra at an empanelled hospital or seek assistance through an authorised Common Service Centre (CSC).
Who can apply for an Ayushman Card?
AB PM-JAY provides health cover to eligible households identified under the scheme. Eligibility is based on the applicable beneficiary database and government rules; it is not granted simply by filling in an online form. States and Union Territories may also implement expansions or linked arrangements, so check the official portal or ask a scheme representative to confirm the rules that apply in your location.
If your household is not found, do not submit repeated applications through unofficial sites or pay an agent who promises guaranteed inclusion. Ask an Ayushman Mitra, CSC or the relevant state scheme authority to check whether your record is available and what steps, if any, are permitted.
Complete verification and download the card
When a beneficiary record is found, the portal may ask for identity verification or e-KYC before the card can be issued. Follow the method displayed for that record; do not assume that every applicant will see the same verification choices.
- Keep the beneficiary’s details consistent with the official record. A mismatch in name, date of birth or other information can hold up verification.
- Use the official portal’s own verification flow. Never tell another person your OTP or share it over a call or message.
- After approval, use the available download or print option and save a copy securely. Confirm that the beneficiary’s details are legible.
- If online verification or downloading is not possible, ask an Ayushman Mitra or an authorised CSC for help rather than using an unofficial download site.
The Ayushman Card is proof of a beneficiary’s scheme record; having a card does not make every treatment free at every hospital. PM-JAY benefits apply to eligible beneficiaries at participating hospitals for covered services, subject to scheme rules and applicable procedures.
Details to keep ready
The portal or service point will indicate what is needed for your particular case. These details can help with a search, verification or complaint, but not every item is required in every situation.
| Purpose | Useful details or records |
|---|---|
| Finding a beneficiary record | State or Union Territory, family or beneficiary identifier requested by the portal, and the registered mobile number for sign-in. |
| Completing verification | The identity document or e-KYC method requested on the official portal; keep the relevant beneficiary’s details available. |
| Reporting an application or card issue | Beneficiary name, state, a brief description of the issue and any application or grievance reference number already issued. |
| Reporting a hospital or treatment concern | Hospital name and location, date of visit, Ayushman Card or beneficiary details, and relevant admission or treatment papers, bills or messages. |
How to file a PM-JAY complaint
Use the Centralized Grievance Redressal Management System (CGRMS) for a complaint about a PM-JAY service, card or hospital experience. Give a clear account of what happened and include supporting information where the portal allows it.
- Open the official PM-JAY grievance portal.
- Choose the option to lodge or register a grievance and follow the form’s instructions.
- Enter accurate contact and beneficiary details, select the relevant issue category and describe the problem in plain language.
- Add relevant documents or evidence if requested or permitted. Do not upload unrelated personal records.
- Submit the grievance and save the acknowledgement or reference number displayed. Use the portal’s available tracking option to check for an update.
For example, explain whether the card record cannot be found, verification is stuck, a hospital refused a scheme service, or you believe an incorrect charge was made. Include dates and names where known, but avoid posting Aadhaar or other sensitive information publicly.
Common problems and what to try
| Problem | Practical next step |
|---|---|
| No beneficiary record appears | Check the selected state and identifier, try the correct family member’s details if appropriate, and ask an Ayushman Mitra or authorised CSC to help verify the record. |
| Verification is pending or unsuccessful | Review the information entered for mismatches and follow the verification instructions shown on the portal. If it remains unresolved, raise a grievance and keep its reference number. |
| Card is approved but the download option is unavailable | Sign in again and check the beneficiary record. If the option is still missing, ask an authorised service point or use the grievance portal to report the issue. |
| Hospital says the card cannot be used | Ask the hospital’s Ayushman Mitra or PM-JAY help desk to explain the reason. Record the hospital, date and details of the response; submit a grievance if the issue is not resolved. |
| No update after submitting a complaint | Use the grievance reference to check the portal for an update. If the portal does not show one, report that difficulty through the available official channel. |
Important limitations and safety checks
- PM-JAY is for eligible beneficiaries, not a universal enrolment scheme. An online form cannot guarantee that a household will be added to the beneficiary database.
- Card creation and verification depend on the beneficiary record and the checks required for that case.
- Benefits are subject to scheme rules, covered treatment packages and hospital participation. Confirm coverage with the hospital’s Ayushman Mitra before planned treatment.
- Use only official government portals or authorised service points. Do not share OTPs, passwords or sensitive identity details with callers or unknown websites.
Frequently Asked Questions
How can I check my PM-JAY card status online?
Go to the official NHA beneficiary portal, sign in as instructed, search for the beneficiary and review the card or e-KYC status shown on the record.
Can anyone apply online for an Ayushman Card?
No. AB PM-JAY cards are for eligible beneficiaries in the applicable scheme database. Searching or completing verification online does not guarantee eligibility or inclusion.
Is there a separate online application for every family member?
The beneficiary portal displays records and actions according to the household information available to it. Follow the portal’s instructions for each listed beneficiary; ask an authorised service point if a family member is missing.
What should I do if my name is not found?
Check that you selected the correct state and entered the identifier accurately. If the record still does not appear, ask an Ayushman Mitra or authorised CSC to help check it, or submit a grievance through the official portal.
How do I download my Ayushman Card?
Sign in to the beneficiary portal, open the matching beneficiary record and use the download or print option if the card has been issued. If no option appears, seek help from an authorised service point.
What if e-KYC is pending or fails?
Check for mismatched details and follow the verification method offered for your record. If the status does not change or the portal reports an error, ask an authorised service point for assistance or raise a grievance.
Where can I complain about a PM-JAY hospital or card issue?
Submit the complaint through the official PM-JAY grievance portal. Include the issue, relevant dates and supporting information, then save the acknowledgement number.
Does an Ayushman Card guarantee free treatment at any hospital?
No. Scheme benefits apply to eligible beneficiaries for covered services at participating hospitals, subject to PM-JAY rules and applicable procedures. Confirm the treatment and hospital’s participation before planned care.
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